We're Here To Help

Type your question below or browse our FAQs to get quick help with common topics.

Frequently Asked Questions

Tickets & Bookings

Find information about ticket types, managing your booking, changing dates, refunds, and everything you need before your visit.

Weather & Cancellations

Learn how weather conditions may affect your experience and what happens if your cruise or tour is cancelled or rescheduled.

Arrival & Check-in

Everything you need to know before you arrive — check-in times, meeting points, parking, and what to bring.

Accessibility

Details on accessibility features, mobility assistance, and how we make our experiences inclusive and comfortable for all guests.

On the day

Helpful tips for your day — what to wear, where to park, and how to make the most of your experience.

General

Answers to common questions about our tours, onboard experience, policies, and general information.

Tickets & Bookings Information

Can I buy a gift voucher?

Yes - Gift vouchers can be purchased online and are valid for any tour date. Book an open dated tour below for yourself or gift a memorable experience to a loved one. Book here

Do I have to choose a date when I book?

We do offer open-dated vouchers. You can purchase one of our gift vouchers. When you are ready to book a date, travel on the date you desire is subject to availability. If the booking date on your voucher is in a different rate period to that in which you travel a small extra charge may be payable to cover any rate increase.

Can I change my booking?

Manage your booking with our online customer portal -https://seemoreton.resmates.com.au/customer-portal

Cancellations within 24 hours are non-refundable. Changes more than 24 hours in advance are free (subject to availability). Weather cancellations are fully refunded or rescheduled.

Still need help? Get in touch with our friendly team.

(07) 3153 1069

info@seemoreton.com.au